Privacy Policy

Last updated: July 9, 2026

VAÏ operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a seamless shopping experience (the "Services"). Our online store is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, purchase from, or otherwise interact with our Services. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern regarding the collection, processing, and disclosure of your personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

• Contact information (such as your name, email address, telephone number, billing address, and shipping address).

• Payment information (including payment method, transaction details, and payment confirmations. Payment card details are securely processed by our payment providers.)

• Account information (such as your username, password, preferences, and account settings).

• Order information (including products viewed, items added to your cart or wishlist, purchases, returns, exchanges, and order history).

• Communications with us (including customer support inquiries and correspondence).

• Device information (including IP address, browser type, operating system, and device identifiers).

• Usage information (including how you browse and interact with our website).

How We Collect Your Information

We collect information:

• Directly from you when you place an order, create an account, subscribe to our newsletter, contact us, or otherwise provide information.

• Automatically through cookies and similar technologies when you browse our website.

• From Shopify and trusted service providers that help us operate our business.

• From business partners or other third parties where permitted by law.

How We Use Your Information

We use your personal information to:

• Process and fulfill your orders.

• Manage your account and customer relationship.

• Process payments, refunds, and exchanges.

• Arrange shipping and delivery.

• Improve our website, products, and customer experience.

• Personalize your shopping experience.

• Send order confirmations, shipping updates, and customer service communications.

• Send promotional emails and marketing communications where permitted.

• Detect and prevent fraud or unauthorized activity.

• Comply with legal obligations and enforce our policies.

Sharing Your Information

We may share your personal information with:

• Shopify and trusted service providers who assist with website hosting, payment processing, shipping, analytics, marketing, customer support, and other business operations.

• Marketing and advertising partners where legally permitted.

• Shipping and logistics providers to fulfill your orders.

• Government authorities or legal entities where required by applicable law.

• Successor organizations in connection with a merger, acquisition, or sale of business assets.

We never sell your personal information.

Shopify

Our store is hosted by Shopify. Information you provide through our Services may be processed by Shopify to provide and improve its platform. You can learn more about Shopify's privacy practices at:

https://privacy.shopify.com

Cookies

We use cookies and similar technologies to:

• Keep your shopping cart functioning.

• Remember your preferences.

• Analyze website traffic.

• Improve website performance.

• Personalize content and advertising where applicable.

You may disable cookies through your browser settings, although certain features of our website may not function properly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their respective privacy policies.

Children's Privacy

Our Services are not directed to children. We do not knowingly collect personal information from individuals under the age required by applicable law. If you believe a child has provided us with personal information, please contact us so we can remove it.

Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

• Provide our Services.

• Complete transactions.

• Comply with legal obligations.

• Resolve disputes.

• Enforce our agreements.

Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information.

• Correct inaccurate information.

• Request deletion of your personal information.

• Request a copy of your data.

• Withdraw consent where applicable.

• Opt out of marketing communications at any time by using the unsubscribe link included in our emails.

We may verify your identity before processing certain requests.

International Data Transfers

Your personal information may be processed or stored outside your country of residence. Where required by law, we use appropriate safeguards to protect your information during international transfers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page together with the revised "Last updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or would like to exercise your privacy rights, please contact us:

VAÏ

Email: vaii.stores.com@gmail.com

Phone:  +20 1277436668

Address: Obour, Al-Qalyubia Governorate 6360016